Some clients may have experienced issues with performance and disconnections from the HRS software yesterday. After investigations with our hosting provider, there was an issue identified where unusual traffic spikes were affecting the London network POP. These spikes caused brief packet loss for some client traffic leaving the data centers via the London Network POP.
As HRS requires a constant connection to our servers, the brief packet loss was causing performance issues or disconnections. This issue may not have affected all clients as it was dependant on the route the data traffic took to the data centre. Our hosting providers Network Operation Centre will continue to monitor for further occurrences.
The HRS Support Team will be continue to monitor this over the coming days. We would like to assure clients that their data is unaffected as this issue was caused by a network issue rather than server issue.
We apologise for any inconvenience caused.