Please note that we are aware of an issue with our email service in HRS Connect. We are working hard on a resolution and hope to deploy a new release that will resolve this issue as soon as we have fully tested this. In this release, we are planning to use a different method of syncing and sending emails.
Although we are doing our best to mitigate the effect of this to your business, there may be a situation where emails will stop syncing and sending from the database.
There are plans in place to upgrade all our clients out of hours to minimise any further disruption to your business.
In the meantime, email communication records can still be created within HRS Connect (and the work flow) but any text will need to be copied and pasted into Outlook (or Mail).
We will be in contact via the support tool in order to obtain any information required to process your upgrade. At this point we will give you a timeline for your upgrade.
We apologise for any inconvenience that may be caused during this period.